Ordering & Returning Your PPE
We at Sawin Stanley understand the importance of getting the right PPE for your needs. This page provides a guide to placing your order and our return policy to ensure a smooth and satisfying shopping experience.
Placing Your Order:
Browse our selection: Explore our extensive range of PPE products categorized by type, industry, or brand. Each product page provides detailed information, specifications, and sizing guides to help you make an informed decision.
Add to Cart: Once you’ve found the perfect PPE item, select the desired quantity and size and click “Add to Cart.” You can continue shopping or proceed to checkout.
Checkout: Review your cart contents and ensure everything is correct. You can then proceed to secure checkout by creating an account (recommended for faster future purchases) or checking out as a guest.
Shipping Information: Enter your accurate shipping address and choose your preferred shipping method. We offer various options to suit your needs and budget.
Payment: We accept all major credit cards and secure payment methods. Review your order total and confirm your payment details.
Order Confirmation: Once your order is placed, you’ll receive a confirmation email with your order details and estimated delivery timeframe. You can also track your order status through your account (if created).
Returns & Exchanges:
We want to ensure your complete satisfaction with your PPE.
SAWIN STANLEY LIMITED SAFETY EQUIPMENT SUPPLIER RETURN POLICY
Introduction
This Return Policy outlines the terms and conditions under which customers may return products purchased from Sawin Stanley Ltd. We understand the importance of safety equipment and strive to ensure customer satisfaction.
General Return Policy
Return Window: Customers may return most items within 3 days of purchase for a full refund or exchange.
Condition of Returned Items: Items must be returned in their original condition, unused, undamaged, and with all original packaging and labels.
Proof of Purchase: Customers must provide a valid proof of purchase, such as a receipt or order confirmation.
Restocking Fees: A 5% restocking fee may apply to certain returned items.
Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect item, damaged product).
Exceptions to Return Policy
Safety-Critical Items: Due to safety concerns, certain items, such as hard hats, safety harnesses, and respiratory protection, may not be eligible for return once used or opened.
Customized or Special-Order Items: Customized or special-order items are generally non-returnable.
Return Process
Contact Customer Service: Customers must contact our customer service department at Phone Number: +254 703 516 255 or Email: info@sawinstanley.org, to initiate a return.
Obtain Return Authorization: Our customer service team will provide a return authorization number (RA#) if the return is eligible.
Package and Ship: Package the item securely with the original packaging and include the RA# in the package. Ship the item to the return address provided by our customer service team.
Refund or Exchange: Once the returned item is received and inspected, a refund or exchange will be processed according to the original payment method.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service department immediately.
We will arrange for a replacement or refund at our expense.
Contact Information
For questions or concerns about our return policy, please contact our customer service department at:
SAWIN STANLEY LIMITED
1236
+254 703 516 255
By purchasing from Sawin Stanley Ltd, you agree to the terms and conditions of this return policy.
Please Note:
We reserve the right to deny returns or exchanges that do not comply with our policy.